• Standard Processing: All orders are processed within 1 to 3 business days (Monday through Friday, excluding major U.S. holidays).
• Order Confirmation & Tracking: Once your order ships, you will receive a confirmation email containing your tracking number so you can monitor your delivery progress in real-time.
• Fulfillment Delays: In compliance with the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the stated timeframe or within 30 days, we will notify you promptly via email. You will be given the option to agree to the revised shipping window or cancel your order for a full and immediate refund.

We ship to all 50 states, U.S. territories, and P.O. boxes/APO/FPO addresses via major carriers (USPS, UPS, and FedEx).

Shipping Rates & Delivery Estimates

• Standard Ground: 3–5 business days ($5.99 flat rate, or FREE on orders over $75).
• Expedited Shipping: 2–3 business days (calculated at checkout).
• Priority / Overnight: 1–2 business days (calculated at checkout).

Florida State Compliance & Sales Tax

• Because The Pleasure Collection operates within the state of Florida, applicable state and local sales taxes will be automatically calculated and collected at checkout based on the final delivery address, in compliance with Florida Department of Revenue regulations.
• Standard shipping charges included as a mandatory component of the purchase structure are factored into state tax calculations as required by Florida law.

We proudly offer international shipping to select global destinations.

• Carriers & Delivery Times: International orders are shipped via DHL Express or USPS International Priority. Delivery generally takes 7 to 21 business days, depending on the destination country and local customs clearance procedures.

Customs, Duties, and Import Taxes

• International shipments may be subject to import taxes, customs duties, and fees levied by the destination country once a shipment reaches that country.
• The customer is solely responsible for paying any additional charges for customs clearance. We have no control over these charges and cannot predict what they may be.
• Customs policies vary widely; please contact your local customs office for further information before placing your order.

• Restricted Items & Compliance: It is the buyer’s responsibility to check local laws and import regulations regarding the contents of your order prior to purchase. The Pleasure Collection is not responsible for items seized or rejected by foreign customs agencies.

• Incorrect Addresses: Please double-check your shipping details at checkout. We are not responsible for packages delivered to incorrect addresses provided incorrectly by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.
• Stolen or Lost Packages: Once a package is scanned as “Delivered” by the carrier (USPS, UPS, FedEx, or DHL), responsibility transfers to the buyer. If your tracking shows delivered but you have not received it, please contact the respective carrier immediately to file a claim.
• Damaged Items: If your order arrives damaged due to transit, please retain all original packaging materials and boxes, take clear photos of the damage, and contact our support team within 48 hours of delivery at support@thepleasurecollection.com so we can assist you with a replacement or claim.